What is a useful strategy when dealing with a hostile interviewee?

Using empathy to build rapport gradually is a powerful strategy when dealing with a hostile interviewee. This approach allows the interviewer to create a connection with the individual, fostering a sense of understanding and safety that can lower defenses. When an interviewee feels understood, they are more likely to engage in a constructive dialogue, which can lead to more reliable information.

Empathy involves actively listening to the interviewee's concerns, validating their feelings, and responding in a way that demonstrates you acknowledge their perspective. This can help to calm a hostile interviewee, making them less likely to react aggressively and more open to communicating honestly.

Building rapport through empathy also aids in establishing trust, which is essential in any interview situation, particularly when tensions are high. This strategy encourages cooperation and can ultimately lead to a more productive outcome in the interview process.