What technique should be used when interviewing a hostile individual?

When interviewing a hostile individual, starting with close-ended questions can be particularly advantageous. Close-ended questions typically require straightforward, specific responses, which may help to limit the scope of the conversation initially and prevent the individual from becoming more agitated or confrontational. This approach can be useful in establishing control over the dialogue and keeping the focus on the factual elements of the situation.

By beginning with these types of questions, the interviewer can gauge the respondent's mood and responses, which can help inform how to proceed in the interview process. This allows the interviewer to assess the level of hostility or resistance and adapt their techniques accordingly.

In contrast, options like starting with open-ended questions might invite lengthy narratives that could magnify frustrations or escalate tensions, making the situation more difficult to manage. Additionally, using a friendly tone is important, but it must be balanced with the need for clear, focused questions that defuse hostility rather than invite it. Leading questions might also provoke resistance, as the interviewee may feel cornered or manipulated. Thus, the focus on close-ended questions serves as a strategic initial step in effectively managing the interview environment.